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solutions to common problems

Welcome to the Poolife solution center – a helpful, comprehensive resource for pool care troubleshooting. Choose the problem you are trying to address from the drop down menu below and we’ll help you return your pool to its ideal condition. We have highlighted the most common pool problems. If you need specialized attention, please consult your local professional Poolife dealer.


Saying Farewell to Your Pool Challenges


From owning a delightful backyard oasis to managing a commercial pool, everyone encounters pool problems. Understanding common pool troubleshooting challenges is key to proactively addressing them. This insight not only aids in resolving issues efficiently but also implements preventive measures. Poolife is here to share our solutions with DIY pool owners so you can get back to living your best Poolife!

Preserving the Perfect Blue Amidst the Green Invasion

One of the most common pool problems is the growth of algae, which turns your pool green and disrupts your swimming pleasure. Fortunately, effective shock treatments are available to tackle this. In particular, Poolife’s NST Purify is an exceptional product for pool troubleshooting that restores your pool’s color while eliminating impurities at the same time!

Shocking Your Pool Weekly

You should be shock treating your pool weekly during the pool season to kill bacteria, algae, and other contaminants. You can solve 90% of the most common pool problems by shock treating weekly! Poolife recommends routinely shocking at the same time and on the same day each week, if possible. Time-wise, shocking your pool once the sun sets is prime time because chlorine can work without fighting the sun’s harsh ultraviolet rays. 

Regulating the pH Level Turbulence

Uneven pH levels frequently pose pool problems. Regular checks of the pool’s pH are mandatory. When pH levels fluctuate beyond the recommended range, it’s necessary to introduce balancing chemicals. Sodium carbonate increases pH levels, while sodium bisulfate decreases them. Maintaining a pH between 7.2 and 7.8 ensures a serene pool environment.

Eliminating the Cloudy Pool Dilemma

Cloudy pool water detracts from your pool’s appeal and can dampen your summer fun. This issue is often due to dirty filters. If you face this problem, consider using an optimal cleaning product like Poolife’s Backwash Filter Cleaner!

Poolife: Your Reliable Pool Troubleshooting Ally

At Poolife, we aim to help you create painless pool experiences. Our meticulously developed products simplify pool maintenance. With our assistance, your pool gatherings will always be successful! Find your local Poolife retailer, stock up on the necessary pool chemicals you need, and make your next pool season the most relaxing and enjoyable one yet!

problem: algae


The addition of shock and algaecide on a regular basis will be more effective at preventing algae growth than treating algae once it is visible in a pool. However, if algae does appear, follow the steps below for treatment:

Step 1. Adjust the pH to 7.2 – 7.4.

Step 2. Brush the pool sides vigorously.

Step 3. Shock the pool with Poolife TurboShock shock treatment or Poolife Rapid Shock shock treatment.

Step 4. Add Poolife AlgaeBomb 30, Poolife Super AlgaeBomb 60, or Poolife Algaecide 90 according to label directions. Your authorized Poolife dealer can recommend which product is best for your pool.

Step 5. Run the filter 24-48 hours, brushing and vacuuming frequently.

Step 6. If algae remains a problem, contact your authorized Poolife dealer for further directions.

NOTE: If you continue to experience algae, despite a high chlorine reading, the pool water may contain too much stabilizer (cyanuric acid) which interferes with the efficiency of the chlorine. Ensure you are following responsible pool care by shock-treating with a Poolife calcium hypochlorite-based shock product and contact your authorized Poolife dealer for further directions.

problem: cloudy water


There are many causes of cloudy water, the most common being incorrect pH, incorrect TA and improper filtration. Always check and adjust the pH and TA levels before adjusting your filtration system. Thereafter follow these steps to investigate your filtration system:

  • Step 1. Make sure that the filtration system is running smoothly and that it is running at least 8-12 continuous hours daily.
  • Step 2. Does the filter need to be backwashed?
  • Step 3. If the filter pressure does not return to normal starting pressure after backwashing, the filter needs to be chemically cleaned.
  • Step 4. Have the pump strainer baskets and the skimmer baskets been emptied?
  • Step 5. Also test your water to make sure that the pH and total alkalinity are within the ideal range.
  • Step 6. Shock the pool with Poolife TurboShock shock treatment or Poolife Rapid Shock shock treatment. Remember to wait until the chlorine level drops to between 1-4 ppm before re-entering the pool.

NOTE: Poolife TurboBlu Clarifier, Poolife Flocculant and Poolife Gold Medal Clarifier can also be used to clear cloudy water. Your authorized Poolife dealer can recommend which products are best for use in your pool.

problem: colored water


Colored Water (clear green/brown/yellow tint with no algae) has generally two causes – dissolved metals or a high organic content in the water. Follow these steps for sparkling clear water:

  • Step 1. Sample of the water to your authorized Poolife dealer for a full analysis.
  • Step 2. If metals are detected, add Poolife Intensive Stain Prevention product per label directions.
  • Step 3. If a high organic content is suspected, shock the pool with Poolife TurboShock shock treatment or Poolife Rapid Shock shock treatment per label directions. Remember to wait until the free chlorine level has dropped to between 1-4 ppm before reentering the pool.

problem: eye and skin irritation


Often high levels of chlorine are blamed for eye and skin irritation or a strong chlorine odor. In fact the reason could be too little free available chlorine and an incorrect pH. Follow the recommendations below:

  • Check pH and alkalinity levels and adjust as necessary.
  • Shock the pool with Poolife TurboShock shock treatment or Poolife Rapid Shock shock treatment. Once you have done this, remember to recheck the pH and total alkalinity levels and readjust if necessary. Remember to always keep the chlorine levels between 1-4 ppm.


Contact your authorized Poolife dealer for further directions.

problem: scale deposits


Scale deposits (usually in the form of white, gray or brownish chalky deposits on pool walls and fixtures) are the precipitate that forms as a result of unbalanced water. This could be a high pH, high TA, high calcium hardness and/or a combination thereof.

Take a sample of your pool water to your authorized Poolife dealer for a full analysis. Balance your water according to your dealer’s recommendations. To avoid further scaling take a sample of the pool water to your Poolife dealer each month for a detailed analysis.